Accelerating Technology: How AI is Making Customer’s Lives Easier

25 Jul 2016
2:30 pm - 3:15 pm

Accelerating Technology: How AI is Making Customer’s Lives Easier

Artificial intelligence and machine learning are already transforming the way consumers live, work and transact. But central questions still exist: where and how does AI fit into your brand’s customer journey? And how should commerce brands be incorporating this emerging technology into their customer experience? In this interactive case study we will learn how Staples is using IBM Watson to enable customers to interact with Staples on any device, any platform, and through more natural conversational interfaces – chat, email, voice, text, image.